Customer information

Returns & refunds

Incorrect or damaged item

If you receive an incorrect or damaged item, contact us on WhatsApp within 48 hours of receiving it. Keep the product, packaging and proof of purchase so we can review the issue and arrange an appropriate replacement or refund.

Clothing exchanges

Unused clothing may be exchanged within 7 days of purchase when it is unworn, unwashed, undamaged and returned with its original tags and proof of purchase. Exchanges depend on stock availability.

Hygiene-sensitive products

For health and hygiene reasons, opened or used feeding products, diapers, wipes and other sealed hygiene items cannot be returned unless they were supplied damaged, defective or incorrect.

Delivery charges

Where an exchange is requested for size, colour or preference, the customer is responsible for any collection and redelivery costs. If we supplied a damaged, defective or incorrect item, Prime Garments will cover the reasonable return or replacement delivery cost.

Contact

Start a return or exchange by messaging 0310 5940955 with your order details.